Monday, 28 July 2008

Why complaining works..

My email to an online store:

Hey guys, I ordered product XYZ from your site yesterday. According to your shipping estimates, it should be here in 2-4 days. However, I see that it is not shipped yet. I have had one bad experience with your service before and would not like it to repeat. Please see that this is so.

Literally 5 minutes later:

Your order has been shipped.

Now if I can only get them to do it before I complain.


cracki said...
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cracki said...

Haha! My online store for computer parts acts the same sometimes. As soon as I ask where the stuff is, they send it overnight. Tho, their customer support is first rate, so I see these little mishaps as "companies are human too".